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Cutting off phone without notice

Last Thursday or Wednesday July 28,I pay my bills and talk to customer service about the bills. They make sure that is zero balance already after I pay my last bill. After a day,AT&T cut off my phone without notice to inform me that have to cut off the line because I still have balance of 88 $ last month of June. And why they assure me that I don't have any balance until next month bills. Now I'm so disappointed for AT&T why they don't have any consideration for there clients? Why?

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