My son attends college in Texas and I live in PA. His phone failed, so I went to the ATT Store in Springfield, PA to use my upgrade to get him a new phone. Despite going to 2 ATT stores and selecting transfer my upgrade on the website, my son was charged over $500 for s new phone. And, the online order was cancelled by the Texas ATT store. When I visited the ATT store 4 months later, I was told that he should have received the upgrade. Calling 611 with a 45 min conversation lead to no resolution. Ineptitude by ATT employees cost me hundreds.
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