I received a text message on 7/9/15 advising me my bill would be due on 7/23/15 rather than 8/1/15. A text message is really not an appropriate form of notification first of all.
If I'm 2 days late you charge me a late fee, yet my billing cycle can be changed without notice? I called on 7/9/15 regarding this along with many other issues I have been having with AT&T. I was told this was corrected and my bill would be due on 8/1/15. Today I recieve an email stating my bill is due on 7/23/15. I again contacted AT&T and I was told this change was never made by the agent I spoke to. I was apparently lied to.
I was then told it would take up to 2 billing cycles to change it back to 8/1/15.
So in short, AT&T can change my billing cycle without notice yet it takes 2 months to change it back? At the very least I would call this practice. I have been with AT&T for many years and will likely cancel once my contract is up in December.