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Why does AT&T always give me the run around?

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My u verse routers wifi wasnt working and I didnt notice right away. So I used an extra 8GB         ( $120) on my wireless account. Wireless support says talk to u verse, who says talk to wireless. They say they cant give credits anymore cause AT&T was giving to much money away. However they can increase my u verse bill anytime they want, or charge me any misc. charge in the world on my wireless bill. I didnt even get a message saying im going over my data, I asked to just pay $50 extra to increase my data to the 20gb plan for that month, but no its to late, I gotta pay the $120. I really do hate you AT&T,

 

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