Hi- I was billed nearly $1000 for data overages in one month - my normal bill is around $100. This has never happened before and I have no idea how it happened. In the past, I got several texts every single time we were about to go over. We only got a few texts this time so I was under the impression things were normal (sometimes we go over 1 or 2 gb and pay $15-30). It says we went over 50gbs over!! That is nuts and I would have expected to receive a text for every GB we were about to go over so I could be aware of the madness.
I really have felt completely unsupported by the customer service lines I have reached out to. It has felt like they are treating me like a machine as though I knowingly incurred that kind of data overage.
I've tried to open a case already with AT&T internally and received no support. I'm about ready to leave AT&T over this mess. Please help!
Marc