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No sign of refund or credit

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A few months ago when I ordered my new phone, I was asked if I wanted to switch to paperless billing and I would get a $25 (or some amount close to that) at&t gift card sent to me. I still have not received this card after many months.
Also, I ordered two cases when I ordered my new phone months ago. I sent back one of the cases in the boxes that were supposed to be used for returns, and have not heard anything since then, no refund or credit to my account either....

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