Why can't employees at 2 different AT&T stores or anyone on the phone upgrade my phone? Should be simple for a company like AT&T, right? Apparently not. I guess if you have something called "unified billing" no one can do anything at all to upgrade your phone, or fix the problem. 6 hours of my day down the tubes. But the plus side is that apparently, in the process of attempting to upgrade my phone, someone canceled my existing service plan and started charging me for a plan I didn't want. Isn't that awesome?
I don't say this lightly, nor hyperbolicly: AT&T has given me the worst customer experience I have ever had. The worst. I wish I could just talk to someone who is authorized to refund my bill, or at least apologize on the company's behalf, but no one seems to be able to take responsibility or authority. (I've been on a 10-minute hold for 40 minutes now, trying to talk to someone.) Unless something changes today, I'm done with AT&T. There's no need to go through this. The worst.