I am cheated by ATT which is never expected and unethical behavior.
I am ATT customer for more than a year and i have two phone in ATT 2 year contract plan with samsung Galaxy S5(One is Black and antoher white). I faced charging issue with my black phone and contacted ATT for repair the same. ATT suggested to replace my phone as i was under warranty support. I clearly told ATT there was no physical damage, only my charger cover broke. ATT representative promised that should be fine.After I got the new phone i doscovered my old phone was black and ATT resend one blue one.
After i contacted Customer care they first sais they can send any color, This what i agreed by signing while returning the damaged phone. what i should do with a Blue front and Black back as ATT only sends front part, not the back and cover as part of warranty support???
After I returned my old phone and i see a sudden charge of $585 in my account as ATT warranty deperment claimed phone is physically damaged. They sent me all pics and i discovered a scratch in my phone which was never there while i sent the same. The picture i took before sending to ATT:
. But the Image sent by ATT:
I Never had this scratch in my phone. so how i am responsible for a incident i have not done.
Story not end here.
I contacted Customer care and they commited to credit $384 in my account and said i only had to pay $200, No other options. and that will be reflected in 24 hours. Though i dont owe that $200 but as i dont see any options i told myself it's ok. But after 7 days also that credit never appreared.
I called customer care again. atleaset i spent more than 500 minutes with customer care with different members, everytime the told they has to talk to their manager to under stand the issue and they assured i will get a call back form them, which never happned.
Finally after 3 more days i called again customer representative said the request of crediting $384 rejected.
How can you commit something and take it back to end customer. Are we football to play???
After that i reach out to billing deperetment and asked for denial reason they said contact warranty support and warranty support said reach out to billing. i am in loop now and no one giving any solution except paying the whole $584.
Might be the damage happen in Transit or some where else but i am not responsible for that reason.
How can you expect a customer to pay a large sum money when he is not responsible for the same. This type of betrayed can't be expected and tollereted. I feel like crying.
After all this incident i am frustrated and helpless. what should i do now?