A line on my account was ported by a former authorized user. Once I seen that had occurred I called customer service who transferred me to the port department. They advised me the steps I needed to take in order to get the line back to my account. I wanted the line back due to the high termination fees. I was advised to get the account number along with a password if required and that I had 60 days to do so. I was unsure if I could so within those 60 days I made payments towards the termination fees. I did however get the account number for the ported line and within the 60 day window as advised had it ported back. However my bill was still reflecting the termination fees. Tickets were issued to resolve that twice. Just today in was advised that it was to be 45 days and not 60! I am beyond livid due to the fact that when the port process was being completed not one of the customer service specialists or in store specialists made mention of 45 days! I need a resolution for this immediately. I went off what I was told from my initial call and called almost weekly there after making the attempts to port(which they did) and making the attempts to fix my bill. No one at Att is willing to take responsibility for the error in information given to me!
↧