i travelled outside country 9/30/14 to 8/8/14 (9 days) and my biling cycle was 9/18 to 10/17.
i visited att store on 9/28 and bought $60 minutes/talk and $60 data for international travel.
but when i received my bill in october, i was charged $60 additional for PLAN for Data and $60 for PLAN for Talk. apart from additional minutes & data bought.
i called CS and informed that these PLAN shouldn't be there as i bought data and talk already, and then i'm being told that they come with it, even if store personnel didn't tell u. i argued that that made the att as expensive preposition for international travel, so they credited the $60 + $60 and said that new promo has started on interantional roaming and it is much cheaper and inline with present competition. i cleared my revised bill
then in novemebr i see the $60 + $60 charged again. i call CS and they said that the credit given was for next billing cycle so i need to pay this bill in full !!!!
i explained that it was an unwarranted charge and thats the reason it was credited and nowhere next billing cycle was discussed, but the rep and later the supervisor were unfriendly & adamant. the rep offered $25 as token credit and supervisor tells me that my previous credit was mistake and was over by $35! i offered to pay this $35 and not to take any token credits too, as didn't want ATT to go bankrupt with benovalance.
i had T-Mobile for 11 years and recently moved to ATT and with T-Mobile i have travelled multiple destinations across the world and have never paid more than 25% of what ATT charged me. it will be chaper that i transfer my ATT phone to a TM phone when travelling abroad and still pay much lower rates and have no billing hassles too.
frusterating part is that when i moved to ATT, i moved my internet and security system to ATT too, not knowing the experience i'll end up with.
i'm happy that i have no contract with ATT and will update soon that i moved back to T-Mobile. i'll definately clear the bills before moving and in return make sure the 80 employees in my company don't have ATT too (personnel and company).
talking to ATT CS today, made me feel belittle, but consumerism has power. even if i am able to convert 120 ATT customers to other providers, i'll have my win and that will take care of $120 i had to pay extra to ATT today.
corrupt practises never last long.