Hello, I recently upgraded from an Iphone 4 to an Iphone6+. I purchased the new phone before the September 30th cutoff date. I received the new phone in November and received the promotional code by email that honored the $200 gift card for my trade in. I mailed the phone which was protected by a case from the day I received it 4 years ago and sent the printed receipt with it. Fast forward 3 weeks and the trade in has been completed, but now the trade in has been reduced to $50 non promotional price. The printable receipt also has been changed to $50, not the one I mailed. Why is this the case? I sent in a non damaged phone, purchased the new phone within the promotional time period, mailed the old phone with the promotional code within the 30 day period after receiving the new phone. This is unacceptable. I followed all the instructions. Why was the receipt changed and why is my promotional code not being honored?
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