So AT&T suck, as does their twitter guy steveB.
Let me explain: myself and my wife signed up to AT&T in-store 5 months ago. We were asked if we wanted Mobile Insurance Premium & Mobile Protection Pack - Enhanced Support and Mobile Locate and specifically delined these options for both lines.
You see, my wife brought her unlocked iPhone 5 to AT&T and already had insurance through Apple - so she didn't want the AT&T insurance. I opted for the AT&T iPhone 5s, I also delined the insurance as our renters insurance already covers cell phones and electronics.
We also declined to have the Mobile Protection Pack - Enhanced Support and Mobile Locate - we even joked with the AT&T rep that it's pretty pointless to have Mobile Protection Pack - Enhanced Support and Mobile Locate because of Find My iPhone.
So fast forward 5 months to now - my wife suggests we get an iPad Air 2, so we take a look at our bill to work out how much extra it'll cost. Now admittedly we're not the sort of people who read every single statement we get. You're on a specific plan that charges you a set monthly fee on the same date and most people never scrutinize their bill do they?
We noticed we'd been charged an extra $19.98 a month for the before mentioned insurance and locate service that we specifically said DID NOT want.
So I took to twitter to speak to @ATTCares to see if we could be refunded. After 2 days of radio-silence SteveB says he can call, so he does.
SteveB informed me that because we received statements since the contract started that we couldn't get our money back - which is incidently nearly $100. Such crap. He offered me $20 off my next bill - whoop-dee-doo! Thanks SteveB!
No, no thanks. I want my $100.
I had a few messages on Twitter from the @TMobile handle prior to SteveB's phone call explaining that I could switch to them and they'd pay the early termination fee for me - lovely!
When I mentioned this to SteveB he really didn't care, promptly said his goodbyes and then hung up.
This is how AT&T treat their customers? It's a disgrace! Absolute Daylight Robbery!
I WANT MY MONEY BACK!