A few months ago, I canceled att mobile service due to expatriate work on Nov. 29th 2015. Last month, I visited my office in NJ and found unpaid bill from att. So, I called customer service center and they explained the bill I received was use for previous month, which was between October 27th and November 26th, they informed me that is billing cycle. All we know that we are generally paying our cell phone bill in advance. So, their explanation did not make sense. Plus, they could not explain how the usage of 3 days(Nov. 27th - Nov. 29th) was not added to this unpaid bill. So, I posted my concerns on att Facebook and reached media service crew, Jeremy. He kindly explained that att has a policy to charge full month, if customer cancel his service, even though he only use 3days. I think this policy is not fair and should be changed to prorated. Also, they carefully need to monitor how their customer service crews deliver incorrect information to their customers.
↧